Purpose
CLEVERLEY AI PTY LTD, ACN 700 337 659) (“Cleverley” "We", "Our", or "Us") is committed to protecting your privacy. This Privacy Policy explains how We collect, use, disclose, and safeguard your information when you visit our website www.Cleverley.ai (Website) or use our services, including our APP Cleverley.
What Is Personal Information
Personal Information is any information or an opinion about you that identifies you, or by which your identity can reasonably be ascertained whether true or not, or whether recorded in material form or not.
Consent
You providing Us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read consented to it. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of our Website or any products and services offered by Us.
Information Collected By Us
We collect information that you voluntarily provide to Us, including:
- Name and contact information (email address, phone number)
- Company name and business details
- Messages and communications sent through our website, chatbot or AI voice assistant
- Service preferences and requirements
- Any other information you choose to provide
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Cookie data (see our Cookie Policy below)
Information Received From Third Parties
We may receive information about you from third parties or Cleverley.ai affiliates. For example, if you are a customer or client of an affiliate, your personal information may be provided to us for the purposes of using Our services. Where We received or collected your personal information from a third party We will protect it as set out in this Privacy Policy. We will only collect personal information from third parties only when it is unreasonable or impracticable to collect it directly from you, or where you have provided consent.
Your Provision Of Third Party Information
If you provide Us with third party personal information then you warrant to Us that you have the third party’s consent to provide this.
How We Keep Your Information Safe
Cleverley.ai cares about the security of your information, and uses appropriate safeguards to preserve the integrity and security of all information collected through the Service.
We implement appropriate technical and organisational security measures to protect your information, including:
- TLS/HTTPS encryption for data transmission
- Encrypted storage of sensitive data
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
You are responsible for maintaining the secrecy of your password and account information, and for controlling access to your email communications from Cleverley.ai, at all times. However, We cannot ensure or warrant the security of any information you transmit to Us or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. We are not responsible for the functionality or security measures of any third party.
In accordance with Our obligations under the Australian Privacy Act 1988 and Privacy and Other Legislation Amendment Act 2024, We take all reasonable steps to secure the information you transmit to Us. You acknowledge that the transmission of information over the internet inherently involves some risk, and we encourage you to use secure methods when sharing sensitive details.
What We May Use Your Information For
We use your information for the following purposes:
- Service Delivery: To provide, operate, and maintain our AI automation services
- Communication: To respond to your inquiries, provide customer support, and send service-related updates
- Marketing: To send you information about Our services (you can opt-out at any time)
- Improvement: To understand how you use Our services and improve Our offerings
- Compliance: To comply with legal obligations and enforce Our terms
Where we disclose your personal information to third parties for these purposes, the third parties privacy policy applies.
Automated Decision-Making (ADM)
We do use automated systems and artificial intelligence to make decisions that significantly affect you including determining the best suitable contractor or tradesman to assist with any property repairs or maintenance.
Electronic Information
We are also subject to the Spam Act 2003 (Cth), with the respect to sending electronic communications such as email and the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).
Direct Marketing Communications
We may use your personal information such as your email address or phone number, to send you direct marketing communications about Our products, services and special offers. By providing your contact details to Us, you consent to Us sending these communications via email, SMS, or other electronic means.
We will only send you commercial electronic messages if We have your express consent or if We have an ongoing business relationship with you and you would reasonably expect to receive such messages. You can opt-out of receiving marketing communications from Us, at any time.
In compliance with the Spam Act 2003 (Cth) all marketing communication We send to you will clearly and accurately identify “CLEVERLEY AI PTY LTD, ACN 700 337 659” as the sender and include Our current contact information.
We may use third-party service providers (such as email marketing platforms) to help Us manage and send Our electronic communications. We take reasonable steps to ensure these providers handle your personal information in accordance with Our privacy obligations.
Your Rights Under Australian Privacy Law
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Restrict the collection or use of your personal information
- Request deletion of your information (subject to legal requirements)
- Unsubscribe from marketing communications
- Lodge a complaint about our handling of your information
To exercise these rights, contact us at [email protected] or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
Call Recording
We may record and transcribe calls handled by Our AI voice assistant. Recordings and transcripts are retained only for as long as necessary for customer service, quality assurance, training, security, compliance, and legal purposes. After this period, they are securely deleted or de-identified unless We are required by law to retain them.
International Data Transfers
Your information may be transferred to and processed in countries outside Australia, including the United States (for services like OpenAI and Telnyx). We ensure appropriate safeguards are in place for such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Your Opinion and Feedback
We may contact you via email or phone to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you and you have the option to opt-out of being contacted by us by emailing us at [email protected].
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us via email at [email protected].